Support

Download Mafia42 from your mobile app store, then sign up and log in with your Google or Facebook account to play. On the Channel screen, enter a channel that matches your level and pick a game room to start a game. For more details, see [Settings -> Game Information, Tutorial] at the top right of the game screen.

Normal games only record wins and losses; your RP (Rank Points) doesn't change. In Ranked Games, your RP goes up or down depending on whether you win or lose, which affects your Tier. Ranked Games are available from level 20, and only in the Rank Channel.

Collections are special rewards you earn by completing hidden missions in the game. The conditions are secret, so half the fun is discovering them one by one as you play! You can view your Collections in your profile and set one as your featured Collection.

You can open the Store with the third button at the top right of the game screen. The Store offers a wide range of products, including general items, Nameplates, Skins, Duel Cards, Gemstones, and Packages. At the top of the Store, you'll also find these extra menus: Name Auction: Get a new nickname or change yours Refine: Enhance your Gemstones Luna Store: Earn Luna for free Black Market: Exchange Ruble and Luna with other players

Ruble is an in-game currency you earn by playing games or completing Daily Quests. Luna is a premium currency that can only be obtained through limited sources (purchases, the Luna Store, the Black Market, etc.).

After entering a channel, tap your profile at the bottom of the screen to see your RP, Win Rate, and win/loss record. Your profile also shows your Win Rate for each role.

You can submit a report using the methods below. ※ Reports about Normal games and Ranked Games - Include the Replay URL and submit your report through [1:1 Inquiry]. - For Ranked Games, write 'Ranked Game' in the subject line for faster processing. - Without a Replay URL, it may be difficult to take action, so please be sure to include it. ※ Reports about chat after a Ranked Game ends - Attach an original, unedited screenshot in which the reporter's nickname is clearly visible, and include the nickname in your report. - Reports without screenshots, or with edited screenshots, may not be accepted as evidence, which can make it difficult to take action. ※ Other reports (Megaphones, nicknames, chat messages, game room titles, etc.) - You can report these directly with the in-game Report button.

Players who misbehave receive Penalty Points according to Mafia42's reporting and penalty policy, and their access to the game may be restricted depending on the total number of Penalty Points accumulated.

We're sorry, but misconduct reports can't be withdrawn once they've been submitted.

When writing your inquiry, check that each screenshot has uploaded successfully before attaching the next one. If a file won't upload, try the following: 1. Open Chrome > select 'History' 2. Click 'Delete browsing data' 3. Check 'Cookies and other site data' and 'Cached images and files', then delete Wait until all attached files have finished loading and appear correctly in the inquiry form, then click the Submit button. * PNG image files may not attach on the official website. Please save them as JPG before attaching.

Guest accounts can be reported with the in-game Report feature. (※ See the reporting guide.) However, Guest accounts can't log in to the official website, and misconduct reports can only be submitted from the affected player's account, so we can't accept reports via Replay URL from Guest accounts. We appreciate your understanding. Also, if your phone is damaged or lost, or you switch devices, you'll lose access to a Guest account, and Guest accounts can't be linked or recovered afterward. To keep your account safe, we recommend linking it to a Facebook account. Once linked to Facebook, you can also log in to the official website and take part in events.

We're sorry, but we don't share investigation results or whether any penalties were applied.

We're sorry, but under our privacy policy we can't share information about other players' reports.

Please submit a 1:1 inquiry with the Google Play Store account you used for the purchase and the transaction ID. ※ How to find your transaction ID 1. Open the Google Play Store app. 2. Tap your account profile at the top right. 3. Select 'Payments & subscriptions'. 4. Select 'Budget & history'. 5. Tap the item you didn't receive and tap 'View' to see the transaction ID. ex) GPA.1234-1234-1234-12345 In your 1:1 inquiry, please be sure to state whether you'd like the item re-delivered or a refund.

For App Store purchases, Apple directly manages payments and refunds under its policy, so Mafia42 can't look up payment history or process refunds. If you'd like a refund for an item you didn't receive, please request it directly from the App Store using the steps below. ※ How to request an App Store refund 1. Open the [Settings] app on your device. 2. Tap your Apple ID. 3. Select iTunes & App Store. 4. Tap your Apple ID, then select 'View Apple ID'. 5. Select Purchase History. 6. Tap the charge for the item you want refunded. 7. Select the refund option in the details. 8. Select 'Report a Problem', enter the reason for the refund, and submit. ※ If you request a refund for an item that was delivered normally, your account may be penalized by our refund abuse prevention system. ※ If you have several payments and aren't sure which order wasn't delivered, include all the order IDs in question and we'll check and get back to you. Apple may decline the refund under its policy. In that case, Mafia42 can deliver the missing item to you. ※ Items that can't be purchased more than once (Packages) can't be delivered if you already own the same item. If you'd like the item delivered, please submit a 1:1 inquiry that includes: - A screenshot showing that the refund was declined - A screenshot showing the name of the missing item, the payment date, and the order ID ※ How to find your App Store order ID 1. Open the App Store app 2. Tap the profile icon at the top right 3. Select Purchase History 4. Tap the order that contains the payment ex) MFA42BG01F (App Store order IDs are 10 characters of letters and numbers)

If you bought an item on the App Store but your payment method wasn't actually charged, the payment may be temporarily pending approval or may have failed. In that case, please check the following: 1. Make sure your payment method has sufficient funds 2. Make sure your Apple ID payment information is correct 3. Check whether your purchase history shows a 'Pending' status 4. Contact App Store Support for payment-related questions App Store payments are handled under Apple's policies, so Mafia42 can't confirm or process the exact payment status.

For App Store purchases, the time of purchase and the time of the actual charge may differ, and charges from other apps may be combined so that several amounts are billed together. Example) 2025-03-01 / Purchased 1,420 Luna ($19.99) 2025-03-02 / Purchased 420 Luna ($5.99) → 2025-03-03 / $25.98 charged to your payment method Please contact App Store Support for exact billing details and reasons.

If you use the App Store, the time you purchase an item and the time you're actually charged may differ. Example) 2025-03-01 / Purchased 1,420 Luna ($19.99) → 2025-03-02 / $19.99 charged to your payment method For more details, please contact App Store Support.

Please submit a 1:1 inquiry with the same subject, and include the name of the item you purchased while 'Luxurious Accessory' wasn't equipped.

The bonus Ruble from equipping 'Luxurious Accessory' is sent to your Postbox. Please check your Postbox.

The bonus Ruble from 'Luxurious Accessory' isn't based on the Luna amount of the item; it's calculated separately according to set criteria.

Please submit a 1:1 inquiry with the same subject, and we'll walk you through how to repurchase the refunded item.

Depending on the policy of the store you installed from, prices may be shown without VAT (value-added tax). In that case, the item is marked as excluding VAT, and you can see the actual amount, including VAT, in the store's payment window when you check out.

Refunds are issued to the same payment method used for the purchase. (e.g., a credit card payment is refunded to the credit card; a bank transfer is refunded to the bank account)

Guest accounts can only be linked to a Facebook account. (Linking to a Google account isn't supported.) You can link it from [Settings] > [Account] > [Connect to Facebook Account] at the top right of the game screen.

Mafia42 only offers Google and Facebook login and doesn't collect any other personal information, so we can't look up the email address you used. We apologize for the inconvenience, but please contact Google or Facebook support to find the account registered in your name. Also, please note that if that account has been deleted, the Mafia42 account linked to it can no longer be used.

You need to request account deletion directly in the game. 1. Go to [Settings] > [Account] > [Deactivate Account] at the bottom right 2. Type 'Deactivate Account' and submit your request. Your account will be deleted automatically after a 30-day grace period. ※ For permanently banned accounts, please submit your request through a 1:1 inquiry on the official website.

Mafia42 accounts are created by linking a Google or Facebook account, so if that linked account is deleted, the Mafia42 account can no longer be used.

You can find your sign-up date in the game under [Settings] > [Account].

Due to a change in our internal policy, we no longer accept account suspension requests. If you no longer wish to play, please request account deletion in the game.

We recommend using the Mafia42 service for the country you live in. If you use a server for a different region, some features may not work properly, and we may not be able to provide separate support in that case.

Please report it through Support in the game or a 1:1 inquiry on the official website. Including a detailed description of the issue along with screenshots helps us look into it more accurately. Including the following information also helps us a lot: 1. Device: e.g., Galaxy S6 (SM-G920K) 2. OS version: e.g., Android 7.0 3. Mafia42 app version: e.g., 2.868 4. Date/time of the issue: 5. Wi-Fi or mobile data:

When you open the store from the Mafia42 app, the update button may occasionally not appear. In that case, fully close the store app, search for 'Mafia42' directly in the store, and update from there.

This can happen on older OS versions. We recommend updating your device's operating system to the latest version.

For event boxes made up only of items that can't be owned more than once, opening the box when you already own all of its items can give you a duplicate. In that case, please submit a 1:1 inquiry with the name of the duplicate item you received after opening the box. We'll review it so that we can give you a reward matching the value of that item.

If you end up with a duplicate after unlocking a Mafia Pass–exclusive Skin you already own, submit a 1:1 inquiry and we'll refund the Mileage you spent on the Shadow Government draw.

Mafia42 freely allows fan works for non-commercial purposes. However, please note that if commercial use of the Mafia42 IP is found, action may be taken outside of the game.

We don't recommend using an emulator, and we can't provide support for device issues caused by one. The Mafia42 app offered in the stores is for mobile devices only.

Mafia42 doesn't currently support macOS, and the Mafia42 app offered in the stores is for mobile devices only. For the best experience, please install the Mafia42 app on a mobile device.

You can change your nickname with an 'ID Card' sold in the Store, or through the 'Name Auction' in the Store. 1. ID Card: You can only change to a nickname that doesn't currently exist in the game. 2. Name Auction: Nicknames of accounts that haven't logged in for a long time are put up for auction, and you get the nickname if you win the final bid.

To apply as a Mentor, you need: 1. Level 35 or higher 2. Fame of 30 or higher 3. Fewer than 7 total days of suspension in the past year If you meet the requirements, you can apply with the Mentor 'Apply' button shown on your profile screen.

If two or more accounts share the same phone number verification, only the highest-level account among them is eligible to be a Mentee. (Only one account can apply as a Mentee.)

To equip a Memo skin, you need to be wearing a Skin with the same or a similar theme as specified for that Memo. You can check the required Skin under [My Profile > Memo].

Normally, after leaving a guild, you need to wait 1 day (not counting the day you left) before joining another guild. However, to rejoin the same guild you left, you need to wait 7 days.

Guild Master can only be handed over to a member with management team rank or higher who joined the guild at least 6 months ago, and it costs a certain amount of Luna depending on the guild's value. If the member left and rejoined the guild, 6 months must have passed since they rejoined, and the time they've held management team rank doesn't affect the requirements.

You can only add as many friends as the number of Secret Letters you have. You can check your Secret Letters under [Inventory > Extras], and buy more in the Store if you run out.

Postcards can only be sent between players who have interacted with each other. Common examples include: - Players you recently played a game with - Players on your friends list - Players who sent you a Postcard - Players who sent a Megaphone - Players who were in the same room as you - Players in the same guild - Other players the system recognizes as having interacted with you ※ Temporary interactions, such as playing a game together, may expire after a while, after which you may no longer be able to send Postcards. Also, you can't send negative postcards to players who meet all of the conditions below. (If even one condition isn't met, the protection is lifted and they can receive negative postcards.) - Below level 30 - Has never sent a negative postcard - Fame below 1000

Mafia42 can't check or resolve issues related to the Luna Store. We apologize for the inconvenience, but please tap the icon at the top right of the Luna Store screen to contact its support center.

Black Market listings start at 5,000 Ruble, and you can't list an offer at a price far below the Black Market exchange rate at the time of listing. Please check the other offers on the sales list and list yours at a reasonable price.

Black Market offers are shown in order from the lowest exchange rate. So if your offer's exchange rate is higher than other players', it may be pushed down and not appear on the list.

Postcards that raise Fame may not be received when your Inbox is full. However, Postcards that lower Fame are still received even if your Inbox is full.

All players share the same 20 slots in the Name Auction, so you can't register a nickname when no slots are available.

Using a Magical Dye (Paint, Cloth Scrap) item changes the color to a random one out of 16,777,216 colors. However, if the new color is similar to the current one, the difference may be hard to notice.

You can't create a guild if the guild name already exists in the game, or if the guild name, guild description, or initials contain special characters that aren't allowed. You can also search for created guilds in the 'Promotion' tab of the Guild menu.

A Clown's Megaphone broadcasts your message to a random channel. If it goes out to a channel other than the one you're currently in, the message won't appear in your current channel.

Ads have a daily view limit, and once it's used up, no more ads can be watched. The view limit is shared by all players rather than set per player, so ads may not play if other players have already used up the limit.

'Guild Card Exchange' may not go through in the following cases: - You haven't been in the guild for long enough - The Duel Card is in a Duel Deck or an event deck - The card is a Bound Card

The Giftbox only appears when you have rewards to claim, and it isn't shown when there's nothing to receive.

Accounts verified with the same phone number share Daily Quest reward history. So if the reward has already been claimed on one account, it can't be claimed again on another account.

You can't send the same type of Postcard to one account multiple times using several accounts verified with the same phone number. Please check whether one of your other accounts has already sent the same Postcard to that player.